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Frequently Asked Questions

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Answer: Due to many factors we cannot control such as changes to a prior move, weather, equipment and traffic conditions, Dirt Cheap Mover's scheduled arrival times are approximate. You can be sure we always do our best to be punctual, and we maintain communication with our customers to advise them if we'll be early or late. The assigned foreman's contact information will be provided to you for your convenience.

Dirt Cheap Mover has a first come, first served policy. Asking us questions and inquiring about our rates, services and availability does not constitute a reservation. All reservations are confirmed in writing via text or email. We do not confirm reservations over the telephone without written replies. If you do not receive your confirmation in writing please contact us immediately at (714) 342-0669 or email us at dirtcheapmover@dirtcheapmover.com. We are open 24 hours per day. We never close.

Answer: No, unless you've made prior arrangements, in writing, with Dirt Cheap Mover to complete your scheduled service request over multiple days. Dirt Cheap Mover works around the clock, 24 hours a day and the worker(s) and moving vehicle(s) will likely already be scheduled for another job. In the event of any situation caused or incurred by the customer that results in a delay to Dirt Cheap Mover completing the customers scheduled service request, the customer agrees to cover any additional expenses to complete the job including, but not limited to, vehicle and labor expenses. Potential customers who live at locations that force time restrictions on the hours available for moving operations may be better suited finding another moving company.

Answer: Yes. Our license number is CAL T 189860, required by the State of California, through the California Public Utilities Commission. We have $50,000 of cargo insurance plus $750,000 of public and private liability insurance as required by law.

Answer: Yes. Dirt Cheap Mover gives customers the option of Hourly Rates or "Not To Exceed" Flat Rate quotes. Customers choose which of the two options best fits their needs and budget. Click on Moving Services to find links for our Rates. Cellphone users will find links using the menu button.

Answer: Charges do not begin until workers have arrived at the pick-up location. Charges continue from this point until the job is completed, including blanket folding and equipment loadout. Hourly Rates are prorated down to the minute. Click on Moving Services to find a link for Hourly Rates. Cellphone users will find a link using the menu button.

Answer: No. We are not licensed to move outside of California.

Answer: Dirt Cheap Mover has been in business since 2003. We hope you'll be impressed to know that 90% of our business is from repeat customers and 5% from their friends and family. We achieved and maintained this within the first 7 years in business.

Answer: All moves, by California law, receive a free insurance policy of $0.60 per pound, per article. You may obtain additional insurance if this is not enough through a licensed insurance agent, broker, homeowners or rental insurance policy. All moves include an Important Information Booklet issued by the CPUC (CA Public Utilities Commission) for those moving within California.

Answer: We have available 26' enclosed box trucks with hydraulic lifts and a 3/4 ton cargo van which can pull a 16' long padded trailer. Click on Moving Services to find a link for vehicles. Cellphone users will find a link using the menu button.

Answer: Yes. We have several programs designed to help save you money. Click on Moving Services to find a link for discounts. Cellphone users will find a link using the menu button.

Answer: In order for us to maintain our efficiency, and thus super low quotations, we require that all packing is completed prior to our arrival, not during our arrival. Packing services available upon request. please note:

  1. We will be loading your boxed items first so please have all box flaps closed and taped with delivery location "room names" written on each box.
  2. We will not be arriving with empty boxes unless you made prior arrangements and hired us for our packing / unpacking services.
  3. All filing cabinets of 3 drawers or more must be empty.
  4. Please empty all your dresser drawers. Note: Drawers with ball bearing guides can be difficult to remove and reinstall. Dirt Cheap Mover does not remove or reinstall drawers with ball bearing guides. If drawers are removed, we recommend that you mark their original position in the cabinet.
  5. All electronic equipment (receivers, game consoles, radios, remote controls etc..) wrapped and packed into boxes.
  6. Bundle the electrical cords of large unboxed electrical appliances and equipment such as refrigerators, washers and dryers.
  7. We do not disconnect or reconnect any utilities. Please disconnect prior to our arrival. This includes cable, DVR, stereo components, misc. electrical, gas, water, dryer vent and ice maker lines.
  8. Please ensure utilities are working at all moving locations prior to the movers arrival. This includes electricity for lights, power tool and cell phone battery chargers and air conditioning or heating based on weather. Please have running water available for restroom needs.
  9. Light bulbs, harps and lamp shades should be removed from lamps and placed into boxes since they damage easily.
  10. To keep them safe, move all pets and small children away from the movers work area and vehicles.
  11. Driveway and garage must be cleared of any type of vehicles that hinder anyones movement.
  12. Interior hallways and exterior walkways should be clear to move furniture through.
  13. Paying with cash? Been to the bank? Please do not delay us to our next customer. Having exact change really helps us.
  14. For everyones safety, please temporarily disable automatic lawn sprinkler systems the night before your move, wherever possible. If we will be moving your potted plants, do not water them the day before your move. Bushes and hedges that overhang walkways are a hazard and must be trimmed to prevent injuries and furniture damage.
  15. Customer must obtain secure legal parking for our moving vehicles, including any required permits. Please do not ask us to park in Red Zones, No Parking Zones, in front of fire hydrants or to double park.

Answer: Items with a dark or high gloss finish, glass items, leather covered items, items with sharp edges or corners, expensive items, fine painted surfaces and large unboxed appliances should always be blanket wrapped when being moved. We use heavy quilted Grade 5 blankets as standard equipment.

NOTE: Hourly Rate customers should know that blanket wrapping takes time and will increase labor costs, however, participating in our 'Helper Blanketing Discount Program' can help to offset this cost increase. Please visit our Discounts and Free Programs page for details.

CLOSE  Grade 5 Blanket

Answer: Moving is a difficult job for both the customer and hired mover, so we offer our moving services to:

  • Customers that do not have other events planned the same day as their move. Rushing to complete the job will compromise everyones safety.
  • Customers that allow for scheduling flexibility on the day of their move due to changing weather, traffic and working conditions.
  • Customers who are gracious enough to run their air conditioning on hot days while we work even though doors are open.
  • Customers that have working electricity, water and lighting during the time of their move. Utilities are indespensible to us in completing our job.
  • Customers who cover / protect valuable floor surfaces or carpets prior to our arrival will help expedite the moving process.
  • Customers who have resolved issues relating to Domestic Violence before we arrive. We won't expose our workers to abusive or violent confrontations.

Answer: No. Dirt Cheap Mover does not provide packing supplies to our moving customers. An exception to this is made for customers who are hiring us for packing services, in which case packing supplies are provided at our cost, if requested. We have an excellent relationship with a very inexpensive moving supplier based in Corona. They sell new and used moving boxes of different sizes, designed for moving all types of household items, including hard to find box sizes for large or irregular shaped objects, wardrobe boxes and heavy duty double walled cardboard boxes. In addition, they sell moving blankets, mattress bags, packing paper, bubble wrap and tape. Contact: Craig at (951) 258-8305.

Answer: Yes. We will, to the best of our ability, disassemble and reassemble furniture such as beds, dressers with mirrors, table legs, entertainment centers, desks and other items using standard tools. We cannot guarantee to have every type and size tool needed for every situation. On rare occasions, customers may need to provide necessary tools to accomplish a certain task. Customers are responsible to provide "specialty" tools for custom made and exotic items. We will remove most things from your walls, but we do not reinstall to walls.

Answer: We offer 3 payment options:

  1. CASH DISCOUNT! Please have cash ready beforehand so we're not delayed to our next job. If we must wait for you to go to the bank you will be charged for the time.
  2. DEBIT CARDS or CREDIT CARDS We accept Debit Cards and the following Credit Cards: Visa, MasterCard, Discover, and American Express.
  3. CHECKS We do not accept personal checks. We only accept checks from California based Business Banking accounts. Checks returned for insufficient funds are subject to a $12 fee.
Payment cards

Answer: No. Dirt Cheap Mover does not require a deposit. Credit Card or Debit Card payments must be completed prior to the start of work to insure acceptance for customers choosing a "Not to Exceed Flat Rate" move. This does not apply to customers choosing an Hourly Rate.

Answer: No. There is no cancellation charge. We simply cancel your reservation. Just notify us by calling (714) 342-0669. We'll cancel your reservation or you may reschedule if you desire. If you booked your reservation online at dirtcheapmover.com you can login to access your account and cancel your reservation. Almost all moving companies charge for cancellations, we never do. This excellent customer service is one reason why we have so many repeat customers.

Answer: Yes. We will move upright pianos but we do not move Grand or Baby Grand pianos.

Answer: Yes. Normal hourly rates apply for packing services. Click on Moving Services to find a link for Hourly Rates. Cellphone users will find a link using the menu button. Packaging materials, if requested, are provided at our cost.

Dirt Cheap Mover reserves the right to refuse service to anyone, in accordance with Federal, State and Local laws.

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License CAL T 189860